1. Introduction

These Terms of Service ("Terms") govern your use of services provided by CertiMinuz Ltd ("CertiMinuz", "we", "us", "our"), a company registered in England and Wales under company number 12345678, with our registered office at 25 Canary Wharf, London E14 5AB.

By applying for or using our electricity and/or gas supply services, you agree to be bound by these Terms, which form part of your contract with us.

2. Services Provided

2.1 Energy Supply

We provide the following services:

• Electricity supply to domestic and business customers
• Gas supply to domestic and business customers
• Dual fuel packages combining electricity and gas supply
• Smart meter installation and maintenance
• Energy management and efficiency advice
• Customer support and account management services

2.2 Service Limitations

Our services are subject to:

• Availability in your geographic area
• Compliance with industry regulations and standards
• Network operator requirements and limitations
• Credit assessment and approval

3. Customer Obligations

3.1 Information Accuracy

You must:

• Provide accurate and complete information when applying for services
• Notify us promptly of any changes to your circumstances
• Ensure all information provided is truthful and not misleading
• Update your contact details and payment information as required

3.2 Payment Obligations

You agree to:

• Pay all charges for energy supplied by the due date
• Maintain valid payment methods for direct debit or other payment arrangements
• Pay any additional charges, fees, or penalties as outlined in your tariff
• Notify us immediately if you cannot pay your bill

3.3 Property Access

You must provide reasonable access to your property for:

• Meter readings and inspections
• Smart meter installation and maintenance
• Safety checks and emergency repairs
• Any other legitimate business purposes

4. Pricing and Billing

4.1 Tariff Structure

Our pricing is based on:

• The tariff you have chosen or been assigned
• Your actual energy consumption as measured by your meter
• Standing charges and other applicable fees
• Government levies and taxes

4.2 Price Changes

We may change prices by:

• Providing at least 30 days' written notice for standard tariff changes
• Following Ofgem price cap changes for variable tariffs
• Adjusting for changes in government levies or taxes
• Updating standing charges in line with regulatory requirements

4.3 Billing and Payment

Bills will be issued:

• Monthly or quarterly as specified in your contract
• Based on actual meter readings where possible
• With estimated readings if actual readings are unavailable
• Payment is due within 14 days of the bill date unless otherwise agreed

5. Contract Duration and Termination

5.1 Contract Period

Your contract with us:

• Begins when we start supplying energy to your property
• Continues for the agreed term (if applicable) or as a rolling contract
• May include a minimum term depending on your chosen tariff
• Automatically renews unless terminated in accordance with these Terms

5.2 Termination by Customer

You may terminate this contract by:

• Giving 30 days' written notice
• Switching to another energy supplier
• Paying any early termination fees if applicable
• Settling all outstanding charges

5.3 Termination by CertiMinuz

We may terminate this contract if:

• You fail to pay charges when due
• You breach any material term of this agreement
• You provide false or misleading information
• You become insolvent or enter into bankruptcy proceedings
• We are required to do so by law or regulation

6. Smart Meters and Data

6.1 Smart Meter Installation

We may offer smart meter installation:

• Free of charge for standard installations
• Subject to technical feasibility and safety requirements
• With appropriate notice and scheduling
• Including instruction on operation and benefits

6.2 Data Collection and Use

Smart meters enable us to:

• Collect accurate consumption data automatically
• Provide more accurate billing and account management
• Offer enhanced customer services and energy efficiency advice
• Comply with regulatory reporting requirements

7. Customer Service and Complaints

7.1 Customer Support

We provide customer support through:

• Telephone support during business hours
• Email and online chat services
• Written correspondence and online account management
• Emergency support for gas safety issues

7.2 Complaints Process

If you have a complaint:

• Contact our customer service team first
• We will acknowledge your complaint within 5 working days
• We aim to resolve complaints within 8 weeks
• You may refer unresolved complaints to the Energy Ombudsman

8. Liability and Indemnification

8.1 Our Liability

Our liability is limited as follows:

• We are not liable for interruptions to supply caused by network issues
• We exclude liability for indirect or consequential losses
• Our total liability is limited to the value of energy supplied in the past 12 months
• Nothing in these Terms excludes liability for death, personal injury, or fraud

8.2 Your Indemnification

You agree to indemnify us against:

• Claims arising from your breach of these Terms
• Damage caused by your negligence or misconduct
• Third-party claims related to your use of our services
• Costs incurred due to inaccurate information you provide

9. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

• Natural disasters, extreme weather, or acts of God
• War, terrorism, civil unrest, or government actions
• Network failures, cyber attacks, or technical failures
• Labor disputes, strikes, or industrial action
• Pandemic or epidemic health emergencies

10. Data Protection and Privacy

We process your personal data in accordance with:

• UK data protection laws and regulations
• Our Privacy Policy, which forms part of these Terms
• Industry codes and standards
• Your consent where required

For full details on how we handle your personal information, please refer to our Privacy Policy.

11. Intellectual Property

All intellectual property rights in our services, website, and materials remain our property or that of our licensors. You may not:

• Copy, modify, or distribute our proprietary materials
• Use our trademarks or logos without permission
• Reverse engineer or attempt to access our systems
• Create derivative works based on our services

12. Regulatory Compliance

Our services are regulated by:

• The Office of Gas and Electricity Markets (Ofgem)
• The Gas and Electricity Markets Authority
• Industry codes and standards including the Supply Licence Conditions
• Health and safety regulations and standards

13. Dispute Resolution

13.1 Internal Resolution

We encourage resolution of disputes through:

• Direct discussion with our customer service team
• Our formal complaints procedure
• Mediation or other alternative dispute resolution

13.2 External Resolution

Unresolved disputes may be referred to:

• The Energy Ombudsman for qualifying complaints
• The courts of England and Wales for legal proceedings
• Relevant regulatory bodies for regulatory matters

14. Amendments and Updates

We may update these Terms by:

• Providing reasonable notice of material changes
• Publishing updated Terms on our website
• Sending notification via email or post
• Including notice with your next bill

Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable:

• The remainder of the Terms shall remain in full force
• The invalid provision shall be replaced with a valid equivalent
• The overall intent and purpose of the Terms shall be preserved

16. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions about these Terms or our services, please contact us:

Company Registration: 12345678 (England and Wales)
VAT Number: GB 123456789